At Proplab FX, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including participation in our trading programs and accessing our website.
By registering with Proplab FX or using our services, you consent to the collection and use of your information in accordance with this policy.
We collect both Personal Information and Non-Personal Information when you use our website and services:
Personal Information: This is information that can identify you as an individual. We collect this information when you voluntarily provide it, such as when you register for an account, submit documents for KYC (Know Your Customer) verification, or contact us. Personal information may include:
Full name
Email address
Phone number
Mailing address
Government-issued ID (for KYC)
Proof of address
Non-Personal Information: This includes data that cannot identify you directly, such as your IP address, browser type, device type, operating system, and usage statistics. This information is collected automatically through cookies and similar technologies to help us improve your user experience.
We use the information we collect for the following purposes:
Account Management: To create, maintain, and manage your account with Proplab FX.
KYC Verification: To verify your identity and comply with anti-money laundering (AML) regulations. This includes reviewing government-issued IDs, proof of address, and other verification documents.
Providing Services: To provide access to trading programs, process your registration, evaluate your eligibility, and allocate trading capital based on your performance.
Communication: To contact you regarding your account, respond to inquiries, send important updates or alerts related to your account, and provide customer support.
Marketing: With your consent, we may send you promotional emails, newsletters, or updates about new services or features. You can opt out of these communications at any time.
Improving Services: To analyze website usage, improve the performance and features of our platform, and ensure a seamless user experience.
Compliance: To comply with legal and regulatory requirements, including AML, KYC, and tax obligations.
We do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate the platform or deliver our services, such as:
Payment processors (e.g., to process payments or withdrawals)
Regulatory and legal authorities (to comply with legal obligations or in response to lawful requests)
These third-party providers are required to use your data only for the purposes outlined in this Privacy Policy and to maintain its confidentiality.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, or business purposes. Once your personal information is no longer needed, we will securely delete or anonymize it.
We take reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include physical, electronic, and administrative safeguards. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.
As a user, you have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request that we correct or update any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing emails or newsletters by clicking the "unsubscribe" link in any email or contacting us directly.
To exercise any of these rights, please contact us at support@proplabfx.com.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve your browsing experience. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
Your personal information may be transferred to, and stored at, destinations outside your country of residence. By using our services, you consent to the transfer of your information to locations that may have different data protection laws than your jurisdiction.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We recommend that you review this policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@proplabfx.com